Lost Luggage
What can you do to avoid your luggage getting lost during air travel? What action should you take in the event that your luggage goes missing? We have summarised the main points for you below.
If you have luggage to check in, try to get to the airport in good time and don’t leave it to the last minute. A late check-in at the bag drop desk can be one of the reasons for your baggage getting lost.
Make sure your bags and suitcases are clearly labelled and the bags are lying flat on the belt, so that they can’t fall off.
However, despite all your best efforts, bags still get lost sometimes. This could be due to the sheer volume of flights, possible mislabelling of bags, or labels becoming detached.
What to do if your luggage is lost
If your luggage does not arrive you need to immediately contact your airline’s luggage handling agent before leaving the airport.
The handling agent will ask you to complete a Property Irregularity Report (PIR). Make sure before you leave the airport that you get a copy of this Report and the handling agent’s contact details.
The agent can track your luggage via the bar code. Via the bar code, the agent will be able to let you know what has happened to your luggage, where it is, and make appropriate arrangements to deliver it to you.
Luggage Handling Counters
Below are the contact details for the luggage handling counters at Tenerife South Airport.
Avia Partner – Lost luggage office is situated in the baggage reclaim hall on the ground floor. Their telephone number is 922 759 126.
EasyJet – Lost luggage office is situated in the baggage reclaim hall on the ground floor. Their telephone number is 922 759 576.
Ryanair – Lost luggage office is situated in the baggage reclaim hall on the ground floor. Their telephone number is 922 759 693.
Iberia – Lost luggage offices are situated on the ground and first floors. Their telephone number is 922 759 391.
It is a good idea to make sure your name and contact numbers are on both the inside and outside of your luggage in case they are lost.
Lost Luggage Claims
In the unfortunate event that your luggage is lost or arrives damaged, you can make a claim from either your travel insurer or the airline. You need to ensure that you report any lost luggage at your airline’s lost luggage office before you leave the airport and fill in a claim form.
Normally any luggage will be sent to you within 24-48 hours.
Any baggage which hasn’t been delivered within 21 days is officially classed as “lost”. You may then make a claim against your airline or from your travel insurer.
Lost Luggage inside Terminal Building
If you mislay any of your luggage whilst inside the passenger terminal contact the airport’s Information Service.
There are two information desks at TFS opposite the arrivals and departures lounges for any enquiries regarding lost property.
For more information contact www.aena.es
Lost Luggage on-board Aircraft
If you discover you have left any items onboard your flight please contact your airline immediately. If you are still inside the airport building go to your airline’s help desk inside the terminal.
