A disability, reduced mobility, or requiring assistance when travelling shouldn’t be a barrier to your travel arrangements. The key to making your journey and experience enjoyable is to plan ahead. Since 2008 it has been compulsory for all European airports to provide assistance to passengers with any disability or reduced mobility. Tenerife South Airport (TFS) complies fully with these requirements.
Help for passengers requiring assistance is the responsibility of a Passenger Reduced Mobility (PRM) agent at the airport. The agent has the responsibility to board and seat all passengers requiring assistance.
If you require disability assistance please read the information available from the Aena website or check out the information on the link below. You will find out everything you need to know on how to request PRM assistance at Tenerife South Airport.
If you require disabled or reduced mobility assistance you need to ensure this service is requested at least 48 hours in advance on the Aena website.
Aena also have available a 24 hour telephone helpline. This is for any queries you may have regarding mobility assistance.
Aena’s telephone number is: 902 404 704 or outside of Spain (+34) 91 321 10 00.
You can submit a request for assistance by filling in the Request for Assistance Form on the Aena website. Ensure you submit your request for assistance no later than 48 hours in advance.
The International Air Transport Association (IATA) agreed categories and codes for passengers with reduced mobility.
If you require disability assistance you must check with your airline before booking that you are able to fly with them.
If any disability or mobility issues arise after booking contact your airline as soon as possible to notify them.
For more information on Disability Assistance at Tenerife South Airport check our page.